Yacht Assistance Guarantee

By maintaining our yachts to the highest standards we ensure that you make the most of your holiday time on the water. We strengthen this promise with our Assistance Guarantee.

Should you experience a breakdown/technical problem during your charter (Crewed or Bareboat), we will complete repairs within six (6) hours of notification of our nearest base, or we guarantee a credit towards a future Tanzania Yachts product, based on the charter fee.

The Tanzania Yachts Assistance Guarantee covers all equipment considered essential to the operation of the yacht:

Engine
Transmission
Sails
Standing and running rigging
Battery and alternator

Excluded from the Tanzania Yachts Assistance Guarantee are cellular phones, VHF, refrigeration, air conditioning, CD player, marine toilets, water pump, dinghy and outboard, depth and speed instruments and any other items that do not prevent yacht being operated.

Please note that if you plan to head outside Tanzanian Waters, you will not be covered by the Tanzania Yachts Assistance Guarantee. Breakdowns occurring outside our defined sailing hours (0800hrs and 1700hrs) or due to user negligence, bad weather and Force Majeure are also excluded from The Tanzania Yachts Assistance Guarantee.

The time of the breakdown will start from the point when direct contact is made between the Charterer and Tanzania Yachts, and you must contact the base at the time of the problem or dissatisfaction. If we are unable to resolve the problem within six hours, we will guarantee a credit towards a future Tanzania Yachts product. The Tanzania Yachts Operations Manager and the Charterer must agree on the time lost and complete a guarantee form prior to departure.

Tanzania Yachts dedicated staff will offer every assistance they can to ensure that your sailing holiday is a fun-filled success. So if you encounter any difficulties at all during your boat safari, please do not hesitate to call us with any concerns.

Tanzania Yachts Value Guarantee

Tanzania Yachts represents the best value in sailing charters. To ensure you agree, should you find a similar sailing holiday at a better value, we guarantee to match it. Similar holiday is defined as same size, type and age of yacht in any tropical destination for the similar dates. Written proof is required. Please contact us for full details.