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Safari & Boats in Africa, Tanzania and Zanzibar. Call us on +255 762 236 998
Yacht Assistance Guarantee
Should you experience a breakdown/technical problem during your charter (Crewed or Bareboat), we will complete repairs within six (6) hours of notification of our nearest base, or we guarantee a credit towards a future Tanzania Yachts product, based on the charter fee. The Tanzania Yachts Assistance Guarantee covers all equipment considered essential to the operation of the yacht: Engine
Please note that if you plan to head outside Tanzanian Waters, you will not be covered by the Tanzania Yachts Assistance Guarantee. Breakdowns occurring outside our defined sailing hours (0800hrs and 1700hrs) or due to user negligence, bad weather and Force Majeure are also excluded from The Tanzania Yachts Assistance Guarantee. The time of the breakdown will start from the point when direct contact is made between the Charterer and Tanzania Yachts, and you must contact the base at the time of the problem or dissatisfaction. If we are unable to resolve the problem within six hours, we will guarantee a credit towards a future Tanzania Yachts product. The Tanzania Yachts Operations Manager and the Charterer must agree on the time lost and complete a guarantee form prior to departure. Tanzania Yachts dedicated staff will offer every assistance they can to ensure that your sailing holiday is a fun-filled success. So if you encounter any difficulties at all during your boat safari, please do not hesitate to call us with any concerns. Tanzania Yachts Value Guarantee
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